Support
Answers to the common questions — and a real person on the other end when you need one.
Hiro is a social app for real moments with the people close to you — not endless scrolling or fake perfection. You share photos and videos straight from your camera, see what your friends are up to on a map, and stay in touch through chats. More social, less media.
Yes. Hiro is free to download and use.
Yes — you create an account with your email (or Apple / Google), so your moments and chats stay yours and private to the people you choose.
You decide for every moment. A private moment goes to the friends you follow back and their friends; a public one is broader; and you can send a moment to specific people only. You can also post disappearing (24-hour) moments. There are no follower counts or vanity metrics.
Tap the ••• menu on a profile or moment and choose Report or Block. Reports go straight to our moderation team, and photos and videos are checked automatically before they ever appear. We take safety seriously — see our Community Guidelines.
Open Settings in the app. Under your account you can download all of your data and permanently delete your account at any time. Deletion removes your profile, moments, chats and media. See our Privacy Policy for details.
As little as possible. Your content stays private to the people you share it with, location features are opt-in, and product analytics are anonymous. We never sell your data. The full details are in our Privacy Policy.
We'd love to hear it. Use Report a problem in Settings, or email us directly — real feedback shapes the app.
Still stuck?
Email us and a real person will get back to you.
We usually reply within a couple of days.